Frequently Asked Questions
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I am committed to respect in all circumstances the privacy, confidentiality and trust expected by clients and members of the public. This commitment complies with the privacy policies in accordance with The Marriage Act 1961.
I am required to collect information that is reasonably necessary for the proper performance of my professional activities or functions as a celebrant to provide you the best service and client experience.
I will not make any unauthorised disclosure of confidential information with which I may come into contact in my role as a celebrant.
Personal information that I collect, and hold is information that is only necessary for the proper performance of my responsibilities as a celebrant.
All personal and sensitive information collected will be treated as “Confidential” and no unauthorised person will be permitted to have access to it.
Client feedback, comments and photographs will only be used in promotional materials with client consent.
Clients reserve the right to check the accuracy of their personal information as retained on my records, and to have any necessary amendments made upon request.
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To secure booking a non-refundable 50% deposit/booking fee is required with 48 hours of time of booking. Receipt of payment of booking fee denotes acceptance of the conditions as set out in client booking agreement with an agreed booking date and time.
Bookings are only deemed official, and date secured once this payment in received. Dates cannot be held open without booking fee payment, beyond initial 48 hours period. Deposit can be made by cash, PayPal, or electronic bank transfer.
Booking fees are non-refundable – this is due to the time, process, resources and preparation outlays in my service provision and delivery. All bookings also preclude me been able to accept other bookings for that time.
By paying the booking fee this is also acknowledgement to the terms and conditions of booking.
All Balance of fees in clear funds must be by direct deposited to my specified nominated bank account, or PayPal no later than 14 days prior to the ceremony day, or in cash no later than 48 hours prior to the ceremony.
Payments on wedding days are not an option. If the balance is still not received before the wedding date the booking contract will be void, and I will not be obliged to attend your wedding ceremony.
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Added fees may be applicable for :
extra travel time/distance beyond 100km round trip,
interpreters
additional wedding consultation other than outlined in original booking agreement.
Any ritual items/expenses
Ceremony program printing costs.
Public holiday, Xmas Eve & NYE 15% loading,
Official Marriage Certificate documentation which must be applied for post wedding. You will receive a Govt, Commemorative Marriage Certificate at wedding.
Extra fee of $100 per hour or part thereof may apply for ceremony commencement time delays that exceed 15 minutes.
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If the wedding is postponed and the new wedding date is still available, the booking deposit amount will be held as future credit for the new wedding date unless I have a conflicting booking on the new date in which case the non-refundable deposit is forfeited.
If I can accommodate the client change in date an admin fee of $100 is charged upon acceptance of the new date to cover the creation of new documents and further communication.
All booking change request or cancellations must be in writing.
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Clients must inform me immediately if there is any change to the agreed wedding venue and/or time. This will incur a change fee of $250. I will endeavour to accommodate the new venue and/or time changes, but this is subject to availability.
If I already have another pre-existing wedding booked at that time or the new venue is much further away than the non-refundable deposit will be forfeited - this is due to loss of business from turning away potential other bookings for the time/venue/date originally locked in.
All booking change request or cancellations must be in writing.
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If a wedding is cancelled with notice in writing one month prior , the non-refundable deposit of 50% applies.
For weddings/fully paid events cancelled within 14 days of event/ceremony, full payment is non-refundable.
All booking change request or cancellations must be in writing.
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In the unlikely event I am unable to conduct the ceremony for any reason, clients will be advised as soon as practicable, and all reasonable efforts will be made by me to assist clients to arrange for the ceremony to be completed by another Authorised Marriage Celebrant.
All relevant documentation will be provided to the newly appointed celebrant in a timely and safe way – transferred electronically, hand delivered or by registered post.
Please note before the marriage can be solemnised by a replacement Marriage Celebrant, the replacement Marriage Celebrant is required to sight all original documents that the Celebrant sighted, such as Birth Certificates, Divorce and/or Death Certificates as appropriate, passport and/or driver licences. You therefore must undertake to ensure that your original documents are available at the venue to ensure a change of celebrant on their wedding has access to their documents. The minimum documents being your passports and any Divorce or Death Certificate as appropriate. Should the replacement Marriage Celebrant be unable to sight the required original documentation, the marriage cannot be solemnised, and an alternative ceremony such as a commitment ceremony may be offered instead with the marriage being solemnised later once all original documents have been sighted.
Any agreed fees for my services will be transferred to the replacement celebrant for their services rendered.
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I will provide you all the accurate information and guidance you need to create a ceremony to meet your needs and exceed expectations- whilst fulfilling all illegals requirements as set out in the Marriage Act 1961 and in adherence with the code of practice for marriage celebrants.
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The Attorney-General’s Department has a Code of Practice (Regulation 37L) that must be adhered to by all marriage celebrants registered under Part IV, Division 1 Subdivision C of the Marriage Act 1961. Under the Marriage Act 1961 , the Registrar may take disciplinary action against marriage celebrants who do not adhere to the Code of Practice.
The Code of Practice stipulates that Celebrants must have a high standard of service, recognise the significance of marriage, and comply with legislation. This Code Of Practice outlines a number of specific requirements for celebrants to follow to view full details go to https://www.ag.gov.au
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In the unlikely event you have a complaint about any aspect of my celebrant services, feel free to call me or email me directly.
If you are not satisfied with my reply or few fail to reach adequate closure on the matter, you are entitled to make a complaint directly to the Attorney General’s Office at www.ag.gov.au